Insights for owners of service businesses
Practical advice on strategy, growth, systems, AI, team and profit from Chris Brown, CEO and founder of New Vision Group.
Do you need a business advisor? How to choose the right one
When it makes sense to hire a business advisor or consultant, what to look for, and the questions to ask before you sign up.
Finance and propertyGrowing a rent roll through referrals: lessons for property managers
How boutique real estate agencies can grow a property management rent roll through service, referrals and landlord retention.
AI and automationWhere AI actually saves time in a small service business
A practical guide to using AI in a small business: the tasks where it saves real hours, how to start, and where to keep a human in charge.
Finance and propertyHow mortgage brokers can grow without working more hours
Practical growth strategies for mortgage brokers: referral partners, client retention, processing support and automation.
AI and automationSetting up a CRM pipeline that small service businesses actually use
How to design simple CRM pipeline stages, automate follow-up and get your team to use the CRM consistently.
StrategyHow to test a new business idea before spending money on it
A simple process for validating a new business, service or product idea before investing in branding, websites and software.
TeamWorking with offshore staff: what works for small businesses
Practical lessons for Australian small business owners on hiring, onboarding and managing offshore and virtual team members.
ProfitWhy a small price increase usually beats cutting costs
How service businesses can review pricing with confidence, and why a modest price change often adds more profit than cost cutting.
TeamYour first hire: who to bring on first and how to make it pay
How solo business owners can decide when to hire, which role to hire first, and how to make sure the first hire pays for itself.
GrowthHow to build a referral system instead of waiting for referrals
Turn word of mouth into a repeatable source of new clients with a simple referral partner system for service businesses.
NumbersThe five-number weekly scorecard every service business needs
Know the health of your business in ten minutes a week with a simple scorecard: leads, appointments, conversions, revenue and cash.
StrategyHow to write a one-page business plan you will actually use
A practical one-page business plan template for owner-led service businesses: three outcomes, the numbers that prove them, and what to stop doing.